BetCrown Casino Cookie Policy

At BetCrown Casino, we are committed to being transparent about how we use cookies and similar tracking technologies on our website. This Cookie Policy explains what cookies are, how we use them, why we use them, and the choices available to you regarding their use. By continuing to browse and use our website at betcrown.co.uk, you acknowledge that you have read and understood this policy. We encourage you to read it carefully alongside our Privacy Policy to get a full picture of how we handle your data.

What Are Cookies?

Cookies are small text files that are placed on your device — your computer, tablet, or smartphone — when you visit a website. They are widely used by online services to make websites work more efficiently and to provide information to the site's operators. Here at BetCrown Casino, we rely on cookies to ensure that our platform functions correctly and that your experience is as smooth and enjoyable as possible. Cookies allow us to remember your preferences, keep your session active, and understand how you interact with our services.

Cookies may be set either by us (first-party cookies) or by third-party services that appear on our pages (third-party cookies). They can be session cookies, which expire when you close your browser, or persistent cookies, which remain on your device for a set period of time or until you delete them.

How We Use Cookies

Our BetCrown platform uses cookies for a variety of purposes, all aimed at delivering a secure, functional, and personalised experience. Below is a breakdown of the main categories of cookies we use:

Strictly Necessary Cookies

These cookies are essential for our website to function properly and cannot be switched off in our systems. We use them to:

• Maintain your login session when you access the BetCrown Casino login page
• Authenticate your identity and protect your account from unauthorised access
• Remember items you have added to any active process, such as bonus activation steps
• Ensure secure transmission of data between your browser and our servers
• Enable compliance with UKGC licensing requirements and responsible gambling obligations

Without these cookies, our website cannot operate. You cannot opt out of strictly necessary cookies while continuing to use our services.

Performance and Analytics Cookies

We use performance cookies to understand how visitors use our site. This helps us improve the way our BetCrown Casino platform works and identify any technical issues. These cookies collect information such as:

• Which pages are visited most frequently on our site
• How long users spend on particular sections
• Error messages encountered during navigation
• Traffic sources that bring visitors to betcrown.co.uk

All information collected by these cookies is aggregated and anonymous. We may use third-party analytics services such as Google Analytics to help us gather and process this data.

Functional Cookies

At BetCrown, we use functional cookies to remember choices you make and to provide enhanced, more personalised features. These may include:

• Remembering your language and region preferences
• Storing display preferences you have selected
• Keeping you logged in between visits if you have selected this option
• Recognising when you return to our site so we can tailor your experience accordingly

Targeting and Marketing Cookies

We, and our approved third-party partners, may place targeting cookies on your device to help us deliver relevant promotional content. Our BetCrown Casino bonus offers, such as the welcome promotion using code CROWN50 and our sports betting offer with code CROWN10, may be promoted through such channels. These cookies help us to:

• Measure the effectiveness of our advertising campaigns
• Limit the number of times you see a particular advertisement
• Build a profile of your interests based on your browsing activity
• Share data with trusted advertising partners operating within applicable legal frameworks

You may opt out of targeting cookies at any time using the cookie management options we provide.

Third-Party Cookies

Some features on our site are provided by third parties, and those parties may also set cookies on your device. For example, our game providers — including Pragmatic Play, Playtech, and Evolution — may use cookies to enable their games and track network promotions such as Drops & Wins and Lucky Rush. Here at BetCrown Casino, we do not control these third-party cookies, and we recommend reviewing the privacy and cookie policies of those providers directly.

We may also embed content from social media platforms or video services, which may result in additional cookies being placed on your device by those platforms. Again, we have no direct control over such cookies.

Your Cookie Choices

We respect your right to control the cookies placed on your device. Our BetCrown website provides cookie management tools that allow you to set your preferences. You may accept all cookies, reject non-essential cookies, or customise your selection by category.

In addition to our on-site tools, you can manage cookies directly through your browser settings. Most browsers allow you to:

• View cookies that have been set on your device
• Delete all cookies or specific cookies
• Block all cookies or cookies from specific websites
• Set preferences for certain types of cookies

Please note that if you choose to disable or delete cookies, some parts of our site — including the BetCrown Casino login process and certain game features — may not function correctly. We cannot guarantee full functionality if essential cookies are blocked.

Cookies and Responsible Gambling

As a UKGC-licensed operator (account No. 48789), we take responsible gambling seriously. At BetCrown Casino, we use certain cookies and session data to support responsible gambling measures. This includes monitoring session duration and enabling integration with GAMSTOP, the national self-exclusion scheme. These data practices form part of our obligations under our Remote Casino Operating Licence No. 000-048789-R-327402-013.

Updates to This Policy

We may update this Cookie Policy from time to time to reflect changes in technology, legislation, or our business practices. When we make significant changes, we will notify you through our website. We encourage you to revisit this page periodically to stay informed. Continued use of our BetCrown Casino website following any update constitutes your acceptance of the revised policy.

Contact Us

If you have any questions about how we use cookies or about this policy, please do not hesitate to get in touch. Our support team is available via live chat Monday to Friday, 08:00–23:00, and Saturday to Sunday, 10:00–22:00. You can also reach us by email at support@betcrown.co.uk or through the contact form on our website. We are operated by Anakatech Interactive Limited, Soho Office Space, The Strand Fawwara Building, l-Imsida, GZR 1401, Malta.