BetCrown Privacy Policy

At BetCrown, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal data when you access and use our services at betcrown.co.uk. We are committed to handling your information responsibly and in full compliance with applicable data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. By using our platform, you acknowledge and agree to the practices described in this document.

Who We Are

BetCrown Casino is operated by Anakatech Interactive Limited, a company registered in Malta (Company No. C 61918), with its registered office at Soho Office Space, The Strand Fawwara Building, l-Imsida, Gzira GZR1401, Malta. Gambling software and facilities are provided by Anakatech Limited (BVI, Company No. 1736422). We hold a Remote Casino Operating & Remote General Betting (Real Events) Licence issued by the UK Gambling Commission (UKGC), account number 48789, Licence No. 000-048789-R-327402-013. Our services are available exclusively to players located in the United Kingdom.

If you have any questions about how we process your personal data, please contact us at support@betcrown.co.uk. As the data controller, we are responsible for the safe and lawful processing of all information you provide when registering or interacting with our platform.

Information We Collect

At BetCrown, we may collect the following categories of personal information when you register, log in to your account, or use any of our services:

• Identity Data: full name, date of birth, username, and copies of identification documents required for KYC verification
• Contact Data: email address, phone number, and postal address
• Financial Data: payment method details, transaction history, deposit and withdrawal records (minimum deposit and withdrawal: £10)
• Technical Data: IP address, browser type and version, device information, time zone settings, and operating system
• Usage Data: information about how you interact with our website, including pages visited, games played, and time spent on the platform
• Verification Data: documents submitted as part of our Know Your Customer (KYC) process, including proof of identity and proof of address
• Communications Data: messages, emails, and live chat transcripts sent to our support team

How We Use Your Information

We at BetCrown use your personal data for a range of legitimate purposes, all of which are necessary for the proper operation of our services and our legal obligations. The purposes include:

• Creating and managing your player account and processing the betcrown login securely
• Verifying your identity and age (you must be 18+) in accordance with UKGC requirements
• Processing deposits, withdrawals, and financial transactions in GBP
• Delivering and administering promotional offers, including the BetCrown bonus scheme, Spinomania daily spins, and network promotions such as Drops & Wins and Lucky Rush
• Complying with responsible gambling obligations, including integration with the GAMSTOP national self-exclusion scheme
• Preventing fraud, money laundering, and other unlawful activity
• Improving and personalising your experience on our platform
• Communicating with you about your account, transactions, or changes to our terms
• Meeting our legal, regulatory, and licensing obligations under UKGC rules

Legal Basis for Processing

Our BetCrown platform processes your personal data on the following legal grounds:

• Contractual necessity: processing required to perform the services you have requested, including account registration, gameplay, and payment processing
• Legal obligation: we are required to process certain data to comply with UKGC licensing conditions, anti-money laundering (AML) laws, and responsible gambling regulations
• Legitimate interests: we process data to prevent fraud, secure our systems, and improve the services we offer to our players
• Consent: where you have explicitly agreed to receive marketing communications or the use of non-essential cookies

Sharing Your Information

We do not sell your personal data to third parties. However, we may share your information with trusted parties in the following circumstances:

• Payment processors and banking partners: to facilitate deposits and withdrawals via debit cards, e-wallets, and bank transfers
• Game providers: including Pragmatic Play, Playtech, Evolution, and other software providers whose platforms are integrated into the BetCrown Casino experience
• Identity verification services: third-party KYC and AML compliance providers
• Regulatory authorities: the UK Gambling Commission and other relevant government or law enforcement bodies where required by law
• GAMSTOP: we share data with the national self-exclusion scheme as part of our responsible gambling commitments
• Group companies: including Anakatech Limited (BVI) as the software licence holder

All third parties we work with are required to handle your data securely and in accordance with applicable data protection laws.

Cookies and Tracking Technologies

Our Bet Crown website uses cookies and similar tracking technologies to enhance your browsing experience, analyse site traffic, and remember your preferences. We use the following types of cookies:

• Strictly necessary cookies: essential for the website to function, including session management and betcrown casino login authentication
• Analytical cookies: help us understand how visitors interact with our site so we can improve performance
• Functional cookies: allow us to remember your preferences and customise your experience
• Marketing cookies: used to deliver relevant content and track the effectiveness of our promotions

You may manage your cookie preferences at any time through your browser settings. Please note that disabling certain cookies may affect the functionality of our services.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy and to comply with our legal obligations. In accordance with UKGC licensing requirements and UK financial regulations, we are typically required to retain account and transaction records for a minimum of five years following the closure of your account.

Your Rights

Under UK data protection law, you have the following rights regarding your personal data:

• The right to access the personal information we hold about you
• The right to request correction of inaccurate or incomplete data
• The right to request erasure of your data, subject to our legal retention obligations
• The right to restrict or object to certain types of processing
• The right to data portability in a structured, commonly used format
• The right to withdraw consent where processing is based on consent
• The right to lodge a complaint with the Information Commissioner's Office (ICO)

To exercise any of these rights, please contact us at support@betcrown.co.uk. We will respond to all verified requests within 30 days in accordance with our obligations under UK GDPR.

Data Security

We at BetCrown implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, destruction, or disclosure. These measures include encrypted connections (SSL/TLS), secure account authentication for betcrown login, and strict internal access controls. While we take all reasonable precautions, no system is completely infallible, and we encourage you to keep your login credentials confidential.

Children and Minors

Our services are strictly for adults aged 18 and over. We do not knowingly collect or process personal data from individuals under the age of 18. If we become aware that a minor has provided us with personal information, we will immediately take steps to delete that data and close the associated account.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make material changes, we will notify you via email or a prominent notice on our website. We encourage you to review this policy periodically. Continued use of the BetCrown Casino platform following any update constitutes your acceptance of the revised terms.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way we handle your personal data, please do not hesitate to get in touch with our support team:

• Email: support@betcrown.co.uk
• Live Chat: available Monday–Friday 08:00–23:00 and Saturday–Sunday 10:00–22:00
• Contact Form: available on our website at betcrown.co.uk

We are here to help and will do our best to address any concerns you may have regarding your privacy when using our services at BetCrown Casino.